# Serra CDJR Lake Orion - Detailed Adviser Profiles > Organization: Serra CDJR Lake Orion > Team Site: https://serrachryslerdodgejeepramlakeorion.adviserly.com > Dealership Homepage: https://www.serrachryslerdodgejeepramlakeorion.com/ Companion to [llms.txt](https://serrachryslerdodgejeepramlakeorion.adviserly.com/llms.txt). Full per-adviser record: bio, title, department, ratings, lifetime and recent sold/serviced counts, languages, specialties, contact info, up to 5 recent review texts, and an optional joined date when available. Fields that are empty, null, or zero for a given adviser are intentionally omitted from that adviser's block — a sparse profile reflects missing source data, not a rendering bug. ## Advisers ### Aws Saffo - Profile: [https://serrachryslerdodgejeepramlakeorion.adviserly.com/aws-saffo/reviews](https://serrachryslerdodgejeepramlakeorion.adviserly.com/aws-saffo/reviews) - Department: Sales (Sales) - Title: Sales Associate Aws Saffo Sales Consultant With a passion for helping people and over 6 years of experience in the automotive industry, I take pride in making every car-buying experience smooth, exciting, and memorable. One of the best parts of my job? That moment I get to hand over the keys and see a customer's face light up—it never gets old! When I’m not at the dealership, you’ll find me spending quality time with family and friends or exploring new places—I love to travel. And if you're wondering, yes... I do have a favorite ride: the legendary 2017 Dodge Viper ACR! Whether you're looking for your first car or your dream car, I’m here to help make it happen. ### Bassam Tariq - Profile: [https://serrachryslerdodgejeepramlakeorion.adviserly.com/bassam-tariq/reviews](https://serrachryslerdodgejeepramlakeorion.adviserly.com/bassam-tariq/reviews) - Department: Sales (Sales) - Title: Sales Associate - Rating: 5.0 stars (31 ratings, 20 reviews) - Lifetime vehicles sold: 86 - Recent vehicles sold: 12 - Sales specialties: 1500, COMPASS, GRAND CHEROKEE, GRAND CHEROKEE L, WRANGLER My name is Bassam Tariq. I have been working as a sales associate for four years now and can't wait to be part of your great experience with us. My main focus is to make sure every client feels comfortable and is not pressured in their decision. Originally from Dallas, TX, I currently live in Rochester Hills with my lovely wife and a beautiful 10-year-old daughter. I have a bachelor's degree in apparel manufacturing and merchandising. During my spare time, I like to play cricket and spend precious time with my family. I can't wait to meet you and show you how fun and rewarding buying your next car can be! Recent reviews: - 2024-03-25 | 5.0/5 | Ginger K. — I didn’t think it was going to be possible for me to Lease a new vehicle. I had visited several dealerships prior to meeting with Bassam. Each dealership provided me a quote, and then I was on my way feeling defeated. My brother recommended Bassam. I went there and met with him. He was positive, and actually gave me hope. The quote he provided was still a bit out of my reach. I told him I needed some time. Over the next week, he contacted me, and I contacted him, going over possibilities. He was patient, and always available when I needed advice. I felt like he was invested in me as a human, as a single mother of two children, and not just a sale. I am so excited to say that he made it possible for me to lease a safe, four-wheel-drive, vehicle, to transport myself and my children. I feel safe on the road as I’m driving a reliable vehicle. Had it not been for him working with me, continuing to help me see every avenue I could, I wouldn’t be in this new Jeep Grand Cherokee. He is a rare kind of human who looks out for the person in a world where people just wanna make a dollar. I am grateful to have found him, and have recommended him to everyone in the market for a vehicle. - 2024-04-01 | 5.0/5 | Brianna B. — Bassam was great - he made sure I had all of the info I needed and got me into a car that met my needs in a short turnaround time. He helped to acclimate me to all of the new features and functions of the vehicle as well - was a great support! - 2024-06-07 | 5.0/5 | Jeffrey O. — Bassam was very helpful in getting us the truck we wanted and also the payment we could afford. I will be recommending him to friends and family members ### Courtney Conley - Profile: [https://serrachryslerdodgejeepramlakeorion.adviserly.com/courtney-conley/reviews](https://serrachryslerdodgejeepramlakeorion.adviserly.com/courtney-conley/reviews) - Department: Sales (Sales) - Title: Sales Associate - Call: 2483932222 Buying a vehicle should feel exciting — not overwhelming. 🚙 As a mom of two, a lifelong Oakland County resident, and a five-time Jeep owner who lives the lifestyle (Wranglers and now a Gladiator), I bring real-world experience and true Jeep energy to every client I serve. You’ll often see me around town in my purple Jeep — because I don’t just sell them, I drive them. 💜 I grew up playing competitive sports, which taught me discipline, preparation, and how to lead with confidence. Today, I guide my clients through the car-buying process step by step — calmly, clearly, and with integrity. If there’s something I don’t know, I’ll find the answer. 🔍 I’m also a local business owner and proud member of the Lake Orion Area Chamber of Commerce, deeply rooted in this community. Whether it’s your first vehicle or your next upgrade, I’m here to make the experience informed, smooth, and even a little fun. Let’s find your next ride. ✌️💜 ### Devyn Cicero - Profile: [https://serrachryslerdodgejeepramlakeorion.adviserly.com/devyn-cicero/reviews](https://serrachryslerdodgejeepramlakeorion.adviserly.com/devyn-cicero/reviews) - Department: Sales (Sales) - Title: Sales Associate Hi, I'm a Sales Associate at Serra CDJR Lake Orion. I'm very proud to be part of this team – the structure and leadership are great. I enjoy providing quality customer service to our local community. Before this, I spent seven years in construction. I'm an approachable guy with a good sense of humor, and I'm passionate about helping customers find the perfect vehicle. Seeing someone drive off happy and satisfied is the best part of the job. In my free time, I enjoy fishing and watching sports, and I love to chat about music and family. I'm committed to providing a great customer experience – I know what it's like to be on the other side of the deal. Come say hi! ### George Essa - Profile: [https://serrachryslerdodgejeepramlakeorion.adviserly.com/george-essa/reviews](https://serrachryslerdodgejeepramlakeorion.adviserly.com/george-essa/reviews) - Department: Sales (Sales) - Title: Sales Associate - Rating: 5.0 stars (90 ratings, 57 reviews) - Lifetime vehicles sold: 279 - Recent vehicles sold: 19 - Sales specialties: 1500, COMPASS, GRAND CHEROKEE, GRAND CHEROKEE L, PACIFICA I stepped into the automotive business 13 years ago and became a part of the Serra team in March 2012. I have worked in various departments, learning more to provide exceptional service. The best part of my job is being surrounded by great coworkers and managers who want to see me succeed and fantastic customers who trust me to help them with significant purchases. Everyone knows me for being easy to communicate with, my transparency, and my great sense of humor. I have fun with almost anything, trying to take away the worry and doubt from the purchasing process. It feels great to have customers come back to me for more purchases and refer their family and friends my way. Life outside of the dealership is all about family, fun, and relaxation. My son, Luke, is a teenager who keeps me busy and is the best part of my life. I love boating, jet skiing, cigars, sports, and visiting a cottage up North. However, if I can travel to Florida, you will find me doing just that. My favorite sport is football, and I am a huge Wolverines fan – go, Blue! Recent reviews: - 2024-07-19 | 5.0/5 | Maike F. — I had a fantastic experience with George Essa, my lease was running out in 4 days and I drove home the same day with a new Compass. He was very respectful and was listening to my needs, as a woman shopping for a car that is very important to me.I loved that I could leave my lease car from a different dealer right with him and the Serra team took care of everything. George took the time to explain all features to me as well.Loved the friendly atmosphere at the dealer from the front desk, the Sales manager to the Finance Manager as well. I will definitely contact George for my next car and will recommend him to my customers and friends. - 2024-05-13 | 5.0/5 | Jasper W. — George was absolutely awesome in the way he guided me through my purchase. He patiently and thoroughly explained the process and listened to my questions and concerns. I would definitely recommend him to everyone I know and I hope he will be there when I turn in my lease. - 2024-06-07 | 5.0/5 | Kenneth O. — I have leased many vehicles over the years with George. Always great to catch up with him. George is a very professional sales associate and I trust working with him to lease my vehicles. ### George Pappas - Profile: [https://serrachryslerdodgejeepramlakeorion.adviserly.com/george-pappas/reviews](https://serrachryslerdodgejeepramlakeorion.adviserly.com/george-pappas/reviews) - Department: Sales (Sales) - Title: Sales Associate - Rating: 5.0 stars (91 ratings, 56 reviews) - Lifetime vehicles sold: 283 - Recent vehicles sold: 20 - Sales specialties: 1500, COMPASS, GRAND CHEROKEE, GRAND CHEROKEE L, WRANGLER Hello and welcome! As a dedicated sales associate, I enjoy the truly dynamic nature of this job because it allows me to meet new people, build relationships, and help clients get into the cars the love. My approach to this work is rooted in responsiveness, professionalism, product knowledge, and the fact that I am always looking out for my clients. I offer the added knowledge that comes with having a master certification from Dodge Power Brokers, Ram, Jeep, Uconnect, EV, and Mopar. I’m also a Wagoneer Ambassador. Originally from Lake Orion, I graduated from Lake Orion High School. In my free time, I like driving, playing basketball, and going to track days. I look forward to guiding you on your next new-car journey. Recent reviews: - 2024-06-06 | 5.0/5 | Barbara G. — I had a fantastic experience purchasing a Jeep Grand Cherokee from Serra Chrysler Jeep. George was friendly and knowledgeable, making the process smooth and enjoyable. The financing was straightforward, and the car was delivered in perfect condition. Highly recommend Serra Chrysler Jeep and George for great service and quality vehicles. - 2024-05-11 | 5.0/5 | Megan E. — There is no other person I would have as my salesman. He is honest, he listens to my concerns, helps find me what I need within budget, he’s even come to my home to show me cars. It’s hard to find salesmen that you can trust and George is the absolute best. Been a client for 7 years, and will always be. Thanks George! - 2024-04-03 | 5.0/5 | Oscar V. — He understands our (me and my wife) needs and preferences individually for each car, He had a great knowledge about your car and he always gave us a good advices All this years that we worked with him, we never get regrets about decisions ### Harry Lewis - Profile: [https://serrachryslerdodgejeepramlakeorion.adviserly.com/harry-lewis/reviews](https://serrachryslerdodgejeepramlakeorion.adviserly.com/harry-lewis/reviews) - Department: Sales (Sales) - Title: Vehicle Acquisition Coordinator - Call: 2483932222 As a Vehicle Acquisition Coordinator with over 30 years in the automotive industry, I've developed a solid reputation for providing top-notch service. I'm based in Lapeer, MI, I focus on acquiring vehicles and delivering corporate leases. I strive to consistently follow up and provide professional care to every client. I'm known for being loyal, knowledgeable, and always putting the customer first. I attended Rochester High, Michigan State, and Northwood University. My family includes a pack of Newfoundland dogs. When I'm not working, I love to travel to the Dominican Republic and Mexico. And, as a car enthusiast, I always enjoy discussing Mopar muscle cars. I currently work for Serra CDJR Lake Orion. ### Jordan Graybill - Profile: [https://serrachryslerdodgejeepramlakeorion.adviserly.com/jordan-graybill/reviews](https://serrachryslerdodgejeepramlakeorion.adviserly.com/jordan-graybill/reviews) - Department: Sales (Sales) - Title: Sales Associate Greetings! I'm a Sales Associate for Serra CDJR Lake Orion with four and a half years of experience. I hail from Jay, Oklahoma, and I'm delighted to be serving the greater Lake Orion area. As a transparent and easygoing individual, I genuinely appreciate the wonderful people here. My passion for selling cars stems from the joy of forging lasting connections with customers. I'm known for my loyalty, humor, and eagerness to embrace a good time. Beyond the dealership, I relish outdoor activities like hunting, fishing, boating, and four-wheeling. Having lived in Oklahoma, Florida, and Michigan, with extensive travels throughout the USA, Colorado holds a special place in my heart. I'm also an avid cook, and I'm always up for lively discussions about comedy, food, and current events. ### Justin Tuzzo - Profile: [https://serrachryslerdodgejeepramlakeorion.adviserly.com/justin-tuzzo/reviews](https://serrachryslerdodgejeepramlakeorion.adviserly.com/justin-tuzzo/reviews) - Department: Sales (Sales) - Title: Sales Associate - Call: 2483932222 Hi, I'm Justin, I'm excited to get to know you and build a long-lasting professional relationship. My goal is to turn what can often be a stressful car buying experience into something enjoyable and seamless. Whether you're just starting your search or ready to drive off the lot, I'm here to make the process simple, transparent, and comfortable every step of the way. ### Kamil Grzych - Profile: [https://serrachryslerdodgejeepramlakeorion.adviserly.com/kamil-grzych/reviews](https://serrachryslerdodgejeepramlakeorion.adviserly.com/kamil-grzych/reviews) - Department: Sales (Sales) - Title: Sales Associate - Call: 2483932222 I specialize in making the process simple and transparent from start to finish. From trucks and SUVs to performance vehicles, I focus on clear numbers, honest guidance, and helping you make the right decision with confidence. I’ve been a car person since I was a kid, and I take a straightforward, no-games approach, treating every deal the way I’d want to be treated. ### Marcy Graham - Profile: [https://serrachryslerdodgejeepramlakeorion.adviserly.com/marcy-graham/reviews](https://serrachryslerdodgejeepramlakeorion.adviserly.com/marcy-graham/reviews) - Department: Sales (Sales) - Title: Sales Associate - Call: 2483932222 Hey there! I'm Marcy and I'm dedicated to making your vehicle purchase simple, enjoyable, and most importantly - stress-free. I value honesty, efficiency, and truly listening to what matters most to you. Whether you're searching for something practical, powerful, or adventure-ready, I'm here to help you find the right fit and make the process as seamless as possible! I'd love the opportunity to help welcome you to our family at Serra Lake Orion - ask for me when you come in! ### Michael Koan - Profile: [https://serrachryslerdodgejeepramlakeorion.adviserly.com/michael-koan/reviews](https://serrachryslerdodgejeepramlakeorion.adviserly.com/michael-koan/reviews) - Department: Sales (Sales) - Title: Sales Associate As a newcomer to the Chrysler Dodge Jeep Ram brand at Serra CDJR Lake Orion, I am eager to demonstrate my unwavering dedication to exceptional customer service. My eight years of Sales Associate experience have equipped me with the skills to effectively address clients' needs in a timely and professional manner. My commitment to teamwork and learning has been evident in my short time here. I am driven to provide a seamless and enjoyable car buying experience that exceeds expectations. I take pride in delivering personalized solutions that meet specific requirements and minimize time spent in the showroom. Beyond my professional pursuits, I am a devoted family man, My wife Nadia and two wonderful girls are new to the Lake Orion area and absolutely love being part of the community. I graduated from Central Michigan University and enjoy golfing in my free time. My passion for creating positive connections extends both to my clients and my personal life. With enthusiasm and integrity, I am dedicated to delivering a remarkable customer experience at Serra CDJR Lake Orion. I invite you to come visit our dealership and discover the difference I can make in your car buying journey. ### Nick Tykoski - Profile: [https://serrachryslerdodgejeepramlakeorion.adviserly.com/nick-tykoski/reviews](https://serrachryslerdodgejeepramlakeorion.adviserly.com/nick-tykoski/reviews) - Department: Sales (Sales) - Title: Sales Associate - Call: 2483932222 With over 13 years of experience, I proudly serve customers all over the state of MI. I love what I do, and I'm passionate about the FCA brand – I grew up in a Chrysler family! I'm also a proud alum of Northern Michigan University and fluent in American Sign Language. When I'm not helping people find their next vehicle, you can find me on or near the Great Lakes with my wife Kayla and our three dogs. Come in today and find out why Serra CDJR of Lake Orion is Best In Town! ### Ryan Byrnes - Profile: [https://serrachryslerdodgejeepramlakeorion.adviserly.com/ryan-byrnes/reviews](https://serrachryslerdodgejeepramlakeorion.adviserly.com/ryan-byrnes/reviews) - Department: Sales (Sales) - Title: Sales Associate I'm a Sales Associate at Serra CDJR Lake Orion, having started my career in auto sales in 2019. I'm originally from Laingsburg but now live in Lapeer with my wife (we married in 2010) and our two children. I've built a strong reputation for transparency and building lasting customer relationships. Customers appreciate my focus on customer service and straightforward approach. I'm passionate about product knowledge and providing excellent service. I attended Oakland University. Outside of work, I enjoy spending time with my family and golfing. When we go on vacations, we really enjoy going on cruises. ### Tay Manns - Profile: [https://serrachryslerdodgejeepramlakeorion.adviserly.com/tay-manns/reviews](https://serrachryslerdodgejeepramlakeorion.adviserly.com/tay-manns/reviews) - Department: Sales (Sales) - Title: Sales Associate - Call: 2483932222 Hello and welcome! With over a decade of experience in automotive sales, I take pride in helping clients navigate the car-buying process with confidence and clarity. I believe buying a vehicle should be straightforward, transparent, and enjoyable, and I work hard to ensure every customer feels informed and taken care of from start to finish. My approach is built on professionalism, strong product knowledge, and responsiveness. I focus on listening first and understanding your needs, budget, and goals so I can help you find the right vehicle without pressure or wasted time. Whether you are purchasing, leasing, or simply exploring options, my priority is making sure you leave with a solution that truly fits your lifestyle. Originally from Flint, Michigan, I value hard work, consistency, and long-term relationships. Outside of work, I enjoy staying active, fitness training, and continually sharpening my skills both personally and professionally. I look forward to earning your trust and helping you with your next vehicle purchase. ### Vinnie Battani - Profile: [https://serrachryslerdodgejeepramlakeorion.adviserly.com/vinnie-battani/reviews](https://serrachryslerdodgejeepramlakeorion.adviserly.com/vinnie-battani/reviews) - Department: Sales (Sales) - Title: Sales Associate - Rating: 5.0 stars (65 ratings, 45 reviews) - Lifetime vehicles sold: 225 - Recent vehicles sold: 22 - Sales specialties: 1500, COMPASS, GRAND CHEROKEE, GRAND CHEROKEE L, PACIFICA I have been in the car business for the last ten years, exclusively selling Chrysler Dodge Jeep and Ram products. I have had a few stops along my way to Serra Lake Orion. I have been at this location for the past four years. In my spare time, I am an avid local sports fan. I like to attend sporting events and concerts. I also am a big bar trivia and movie buff. I am very passionate about our products and would love to assist you! Recent reviews: - 2024-04-14 | 5.0/5 | Gary M. — Vinny is the best salesman you got? He finally just what I was looking for I would recommend him to my family and friends. I'll be back to get another one from Vinny. - 2024-06-07 | 5.0/5 | James S. — Vinnie did a fine job. I felt comfortable with him. He answered all my questions and was very helpful. I feel that he was fair in the deal. - 2024-06-06 | 5.0/5 | Lawrence S. — I think this was my 7th car with Vinnie! He knows how I like to finalize deals and gets things done fast & professionally! ### Bob Lovett - Profile: [https://serrachryslerdodgejeepramlakeorion.adviserly.com/bob-lovett/reviews](https://serrachryslerdodgejeepramlakeorion.adviserly.com/bob-lovett/reviews) - Department: Service (Service) - Title: Service Advisor - Rating: 4.8 stars (135 ratings, 71 reviews) - Lifetime vehicles serviced: 2181 - Recent vehicles serviced: 316 Recent reviews: - 2024-06-06 | 5.0/5 | Philip D. — I always prefer Bob to take care of me when I bring my vehicle in for service. He's very thorough and takes great care of me. Very friendly! - 2024-06-06 | 5.0/5 | Christopher S. — Bob constantly provides a positive service experience with thorough communication and a pleasant demeanor. - 2024-05-23 | 5.0/5 | George D. — Quick oil change. In and out as promised. Thanks for the car wash. The truck needed it. ### Brian Boreo - Profile: [https://serrachryslerdodgejeepramlakeorion.adviserly.com/brian-boreo/reviews](https://serrachryslerdodgejeepramlakeorion.adviserly.com/brian-boreo/reviews) - Department: Service (Management) - Title: Body Shop Manager - Rating: 5.0 stars (15 ratings, 7 reviews) - Lifetime vehicles serviced: 300 - Recent vehicles serviced: 41 I specialize in upholding outstanding customer service while preserving the integrity of our department. This involves overseeing our body shop operations and supporting team members in repair work, while also upholding quality standards. Throughout my 27 years in the auto industry, I have built a reputation as a reliable and dedicated team player, and I will continue to enhance these qualities. When I’m not busy at the dealership, I prioritize being a family man at home. Becky, my wife, is really into health and fitness. I am the father of a son and daughter and the proud grandfather of three incredible grandkids. Taking trips to our family cottage up north is our way of relaxing and making lasting memories. The team at Serra Collision Lake Orion is committed to delivering high-quality standards that our customers can rely on! Recent reviews: - 2024-06-06 | 5.0/5 | Scott L. — Brian is smart friendly and has a team with a great attention to detail. I bring all my cars to him even though I don’t yet own a Dodge! - 2024-03-22 | 5.0/5 | Deborah S. — Brian is the best and seems to do whatever it takes to keep clients happy. He is very understanding and really cares. - 2024-04-26 | 5.0/5 | David D. — Professional, courteous, knowledgeable, and clear explanation of work performed. ### Chris Basha - Profile: [https://serrachryslerdodgejeepramlakeorion.adviserly.com/chris-basha/reviews](https://serrachryslerdodgejeepramlakeorion.adviserly.com/chris-basha/reviews) - Department: Service (Management) - Title: Service Manager - Rating: 4.7 stars (16 ratings, 10 reviews) - Lifetime vehicles serviced: 141 - Recent vehicles serviced: 46 Hello! I'm Chris Basha, a Service Manager with excellent problem-solving skills and a love for assisting others. Technology is another strong suit; learning more about automotive advances and discovering how they can make our customers' vehicles safe and secure is great. I enjoy going on adventures, exploring sights, and learning more in my free time. Mexico is one of the places I've visited, but my top vacation spot is up North, usually in the Petoskey area. Overall, I love cars and helping others, making this the perfect career! Recent reviews: - 2024-03-21 | 5.0/5 | Katheen E. — Exceptional. Chris was so wonderful and reassured me on the service of my Pacifica. He is an outstanding manager and I would not hesitate to call him again for any service on my Pacifica. He is definitely an asset to your service department and a wonderful professional representative of quality for your company. - 2024-04-01 | 5.0/5 | Thomas R. — Chris was extremely friendly and professional. Vehicle was written up quickly and was serviced very quickly as well. Best service I’ve received at a dealership highly recommend the service team at Serra Jeep in Lake Orion. - 2024-03-22 | 5.0/5 | David J. — Chris was extremely helpful in getting my car serviced very quickly for a safety problem. And then again for another safety problem for my wife’s Grand . In my estimation he is your best employee. ### Corey Devault - Profile: [https://serrachryslerdodgejeepramlakeorion.adviserly.com/corey-devault/reviews](https://serrachryslerdodgejeepramlakeorion.adviserly.com/corey-devault/reviews) - Department: Service (Serra Collision Center) - Title: Body Shop Estimator - Rating: 4.7 stars (12 ratings, 5 reviews) - Lifetime vehicles serviced: 216 - Recent vehicles serviced: 42 Welcome! As a service advisor with more than 30 years of automotive industry experience, I welcome new opportunities to help our valued clients keep their cars running smoothly and safely. Whether you're coming in for routine repairs or something more complex, we've got you covered. Recent reviews: - 2024-05-12 | 5.0/5 | Charles B. — Corey promptly reviewed damages to my vehicle and coordinated the repair estimate with the insurance company. Repairs were completed and the vehicle looks as good as it did when new. - 2024-03-22 | 5.0/5 | Scott M. — Perfect. Corey was professional and extremely knowledgeable. Always kept me informed of the status of the repair... Great customer service. - 2024-05-11 | 5.0/5 | Daniel W. — Excellent. Very Professional and efficient. ### Dan Drenikowski - Profile: [https://serrachryslerdodgejeepramlakeorion.adviserly.com/dan-drenikowski/reviews](https://serrachryslerdodgejeepramlakeorion.adviserly.com/dan-drenikowski/reviews) - Department: Service (Service) - Title: Service Advisor - Call: 2483932222 I'm a Service Advisor, from Clarkston, Mi. I bring a passion for providing every customer a World Class Customer Experience to Serra CDJR in Lake Orion and truly believe in putting others first. Outside of work, I spend time with my wife Carin, son Camden and daughter Stella. Coaching youth hockey is a big part of my life, and I also enjoy playing hockey in men's leagues and golfing. I strive to be trustworthy in everything I do and look forward to helping you with all your automotive needs. ### Gage Burlison - Profile: [https://serrachryslerdodgejeepramlakeorion.adviserly.com/gage-burlison/reviews](https://serrachryslerdodgejeepramlakeorion.adviserly.com/gage-burlison/reviews) - Department: Service (Service) - Title: Service Advisor - Call: 2483932222 I'm a Service Advisor with four years of automotive experience under my belt, currently at Serra CDJR in Lake Orion. Born and raised here, I'm a Lake Orion High School graduate. When I'm not helping customers, you might find me watching Formula 1 or dreaming of a trip to the Cayman Islands. I've always been known for my knowledge of cars and my easy-going personality, which I think makes my job a little easier. ### Kaleb Argue - Profile: [https://serrachryslerdodgejeepramlakeorion.adviserly.com/kaleb-argue/reviews](https://serrachryslerdodgejeepramlakeorion.adviserly.com/kaleb-argue/reviews) - Department: Service (Service) - Title: Service Advisor - Call: 2483932222 ### Keon Fouracre - Profile: [https://serrachryslerdodgejeepramlakeorion.adviserly.com/keon-fouracre/reviews](https://serrachryslerdodgejeepramlakeorion.adviserly.com/keon-fouracre/reviews) - Department: Service (Service) - Title: Service Advisor - Call: 2483932222 ### Alan Bradley - Profile: [https://serrachryslerdodgejeepramlakeorion.adviserly.com/alan-bradley](https://serrachryslerdodgejeepramlakeorion.adviserly.com/alan-bradley) - Department: Plus (Finance) - Title: Financial Services Manager - Call: 2483932222 As a Financial Services Manager based out of Metro Detroit, I've spent the last decade putting down roots and building a career. My background is in the automotive industry, working with Serra CDJR Lake Orion, and I've found a real passion for helping people navigate the financial side of major purchases. I’m a Troy High alum, and still follow the sports scene pretty closely. Outside of work, I'm all about family. I'm lucky to be married with two kids, and we're always busy with their activities. I’d describe myself as down to earth, easy to work with, and genuinely interested in finding solutions that work for everyone. ### Chris Hojnacki - Profile: [https://serrachryslerdodgejeepramlakeorion.adviserly.com/chris-hojnacki](https://serrachryslerdodgejeepramlakeorion.adviserly.com/chris-hojnacki) - Department: Plus (Management) - Title: Wholesale Parts Manager As a seasoned Wholesale Parts Manager with over two decades of experience in the auto industry, I've cultivated a deep understanding of the wholesale parts landscape, particularly regarding Stellantis and Mopar parts programs. My expertise and commitment to delivering exceptional service have earned me a reputation as a trusted advisor within the industry. Outside of work, I'm a dedicated family man. I am cherished by my wife, Amanda, and our two boys. My passion for football, particularly the Detroit Lions and Michigan teams, knows no bounds. I indulge in various sports activities, including golf, baseball, and hockey, and revel in the thrill of adventure through traveling to warm destinations. I enjoy the serenity of the beach, the exhilaration of fishing, and the precision of golf. My unwavering character qualities include integrity, determination, and a relentless drive to succeed. I pride myself on the dynamic team I've fostered at Serra CDJR Lake Orion, where each member plays a vital role in our collective success. Customers value my exceptional responsiveness and willingness to go the extra mile to meet their needs. In casual settings, I enjoy engaging in discussions about work, family, and travel, showcasing my diverse interests and passion for connecting with others. ### Cole Preville - Profile: [https://serrachryslerdodgejeepramlakeorion.adviserly.com/cole-preville](https://serrachryslerdodgejeepramlakeorion.adviserly.com/cole-preville) - Department: Plus (Management) - Title: Fixed Operations Manager With over 20 years of experience in the automotive industry, I am proud to be part of the Serra Lake Orion team. My focus is on helping customers meet their automotive needs while providing exceptional service every step of the way. As the Fixed Operations Manager, I am committed to supporting my team with top-tier training, guidance, and advice. I believe in empowering my colleagues to grow and succeed, ensuring they build lasting relationships with our customers while expanding their expertise in the automotive field. My passion lies in meeting and exceeding the expectations of both our customers and team members, striving for continuous improvement in everything we do. ### Dave Reynolds - Profile: [https://serrachryslerdodgejeepramlakeorion.adviserly.com/dave-reynolds](https://serrachryslerdodgejeepramlakeorion.adviserly.com/dave-reynolds) - Department: Plus (Parts) - Title: Parts Advisor ### Dayna Kaufman - Profile: [https://serrachryslerdodgejeepramlakeorion.adviserly.com/dayna-kaufman](https://serrachryslerdodgejeepramlakeorion.adviserly.com/dayna-kaufman) - Department: Plus (Business Development Center) - Title: Concierge Team I've been a Business Development Center Associate for ten years, and I'm passionate about helping customers find their perfect vehicle. I pick up new product knowledge quickly, and I always aim to keep the energy positive – a little humor and sarcasm are part of my approach. I genuinely love my job and love seeing the excitement on people's faces when they get into a new car. ### Donna Bialczyk - Profile: [https://serrachryslerdodgejeepramlakeorion.adviserly.com/donna-bialczyk](https://serrachryslerdodgejeepramlakeorion.adviserly.com/donna-bialczyk) - Department: Plus (Business Development Center) - Title: Concierge Team Hi, I'm a BDC Associate at Serra CDJR Lake Orion. I was born and raised in Trenton, Michigan, and graduated from Trenton High School. I'm a single mom with a wonderful daughter, and in my free time, I enjoy gardening, fishing, swimming, and spending time at the beach. I'm known for being warm, kind, and considerate, and I'm passionate about doing a great job for our dealership. ### Eric Lowe - Profile: [https://serrachryslerdodgejeepramlakeorion.adviserly.com/eric-lowe](https://serrachryslerdodgejeepramlakeorion.adviserly.com/eric-lowe) - Department: Plus (Parts) - Title: Parts Advisor Hi! I’m Eric Lowe, a parts advisor who has worked in the automotive industry since 2003, receiving certification through Chrysler. I have worked my way up through many departments and roles, taking in more as I go and building the best working relationships. My ongoing relationships with customers are what I love most about my job. I have lived in Oxford and Rochester, MI, and studied at the University of Detroit Mercy. Being a father is one of my best accomplishments. My two daughters and one son continue to make my life blessed and full of happiness and fun. Although I know the ins and outs of automotive parts, I thrive on learning more and keeping my information as up-to-date and accurate as possible, especially regarding new trends and older parts, helping guests determine what suits their vehicles best and why. Customers love working with me because I treat them as if they were me, doing all I can to ensure they have the best guest experience! ### Jacob Vanhees - Profile: [https://serrachryslerdodgejeepramlakeorion.adviserly.com/jacob-vanhees](https://serrachryslerdodgejeepramlakeorion.adviserly.com/jacob-vanhees) - Department: Plus (Finance) - Title: Financial Services Manager - Lifetime vehicles sold: 240 - Recent vehicles sold: 17 - Sales specialties: 1500, FOCUS, GRAND CARAVAN, GRAND CHEROKEE, PACIFICA I was born and raised locally in Lake Orion. I’ve worked in the dealership for almost a decade, building my way up to sales. I have an extensive and diverse knowledge of vehicles of all types. The best part of my job has been the relationships I’ve established, whether working with local families to find a car that fits their needs or being a go-to for business owners across Michigan. I look forward to learning your goals, helping you make a purchase you feel confident in, and doing all I can to ensure a seamless process. Outside of work, I enjoy motorsports of all kinds, golfing, and spending time with family! ### Jeff Sloney - Profile: [https://serrachryslerdodgejeepramlakeorion.adviserly.com/jeff-sloney](https://serrachryslerdodgejeepramlakeorion.adviserly.com/jeff-sloney) - Department: Plus (Parts) - Title: Parts Advisor - Call: 2483932222 Here's my bio: I'm a Parts Advisor at Serra CDJR Lake Orion, and I'm based out of Clarkston. I really enjoy the work, especially helping customers figure out exactly what they need. If you need a part, I'm your guy. My daughters, Addy and Jade, keep me grounded, and I try to bring that same calm approach to my job. I'm a pretty easy-going person, always trying to keep a good attitude, and I'm passionate about a few things: DETROIT SPORTS and having a good laugh with anyone who's up for it. Growing up in Clarkston, I went to Clarkston High School. I was an All-State wrestler, getting a scholarship to wrestle in college. I placed sixth in states as a sophomore, seventh as a junior, and then second as a senior. When I get the chance, I still like to play basketball. ### John Waltereit - Profile: [https://serrachryslerdodgejeepramlakeorion.adviserly.com/john-waltereit](https://serrachryslerdodgejeepramlakeorion.adviserly.com/john-waltereit) - Department: Plus (Management) - Title: Asst. Parts Manager I have been in the auto world for 23 years, joining the Serra CDJR family in June 2009! I'm most proud of the growth of our parts department, knowing I put the time, effort, and energy into helping make it happen. Seeing our team exceed is what we aim to do, offering the knowledge, assistance, and words of encouragement and kindness to get it done. I grew up in Troy, MI, studied at Oakland University, am parts certified, and have won many awards for sales growth. If the outdoors and biking are on the agenda, I am partaking. I have biked multiple state trails throughout the years. Weightlifting and cars are other interests of mine. Although I am currently an Assistant Parts Manager, everyone knows me for being a killer at sales. I also have a reputation as a hard worker; shop owners know that what I say I will do for them, I will get done! Our customers also love that same honesty and hard work ethic, appreciating that I keep my word regarding their services and discounts. ### Jon Hojnacki - Profile: [https://serrachryslerdodgejeepramlakeorion.adviserly.com/jon-hojnacki](https://serrachryslerdodgejeepramlakeorion.adviserly.com/jon-hojnacki) - Department: Plus (Parts) - Title: Parts Advisor Although I officially began working for the automotive industry in January 2010, right after college, I have been in this field my entire life, growing up in a Chrysler dealership. I earned my Bachelor of Science degree in Business Administration from Central Michigan University. I also have many auto certifications, including Mopar, Jeep, Ram, and EV, and I became a certified Powertrain sales professional and Uconnect Expert. Outside of work, it is all about family! My wife is the most amazing person, and my incredible five children keep me busy. Although I may be terrible at hockey, I love watching my sons play. Traveling is an activity I enjoy when time permits. I love the beauty of Michigan and like having the opportunity to explore new areas, my favorite being the western half of the Upper Peninsula. I am proud to work with the Serra CDJR Lake Orion family, a company that always tries to exceed our customers' expectations! ### Jonathan Smith - Profile: [https://serrachryslerdodgejeepramlakeorion.adviserly.com/jonathan-smith](https://serrachryslerdodgejeepramlakeorion.adviserly.com/jonathan-smith) - Department: Plus (Finance) - Title: Financial Services Manager Hello! I’m Jonathan Smith, a Finance Manager who brings 14 years of automotive experience to the team! I was born in Beverly Hills, MI, and a graduate of U of D Jesuit. Taking care of customers is what I love most about my job. It is an exciting feeling to see the joy it brings to each guest when they get approved for automotive financing. Kelsey, my wife, is an incredible person and works in marketing for an e-commerce company. I have a dog named Harvey who is extremely loving and full of energy. I am passionate about golf and participate in Sporting Clays leagues and tournaments. I also love being outside, biking and hiking in the warmer months, and skiing during winter. When I have the opportunity, I enjoy traveling. My wife and I have been all over the country. I enjoyed my time in downtown Seattle, WA, and visiting Olympic National Park for a wedding. We go to Mexico almost every year and enjoy the Rivera Maya area. In addition, Charleston, SC, and Orange Beach, AL are two places we love visiting. My personality makes me enjoyable to work with. My reputation is built on my willingness to go above and beyond in assisting others to reach their goals, all while maintaining transparency, approachability, reliability, and strong working partnerships. ### Jordan Kinkle - Profile: [https://serrachryslerdodgejeepramlakeorion.adviserly.com/jordan-kinkle](https://serrachryslerdodgejeepramlakeorion.adviserly.com/jordan-kinkle) - Department: Plus (Parts) - Title: Parts Advisor - Call: 2483932222 I'm a Parts Advisor of 4 years, and I'm originally from Grand Blanc. I like playing guitar in my free time and enjoy spending time skating. I'd describe myself as patient and polite, which helps in this role. I’m currently working at Serra CDJR Lake Orion, where I focus on helping customers and the shop get the parts they need. ### Josh Derocher - Profile: [https://serrachryslerdodgejeepramlakeorion.adviserly.com/josh-derocher](https://serrachryslerdodgejeepramlakeorion.adviserly.com/josh-derocher) - Department: Plus (Parts) - Title: Parts Advisor Welcome! As a dedicated Parts Advisor with 20+ years of industry experience, I’m proud to facilitate great customer experiences. There’s always something new to learn about the cars we service and it’s part of what makes this job interesting. To ensure I’m prepared for anything, I am powertrain certified through Stellantis and participate in yearly parts certifications. Whether you’re coming in for regular maintenance or something more complex, I go that extra mile to make sure it’s done right. Originally from Michigan, I’ve always been a problem solver, so this work really suits me. In my career so far, I’m proud to have helped this company grow into one of the largest wholesale divisions in the country for Stellantis brand vehicles. When I’m not working, I like Kung Fu, gaming and cooking. And I’m always up for talking about Craft beer, dogs, and food! We look forward to serving you the next time you come in ### Josh Vartanian - Profile: [https://serrachryslerdodgejeepramlakeorion.adviserly.com/josh-vartanian](https://serrachryslerdodgejeepramlakeorion.adviserly.com/josh-vartanian) - Department: Plus (Management) - Title: General Sales Manager - Lifetime vehicles sold: 1 - Recent vehicles sold: 1 - Sales specialties: 300 Welcome! My name is Josh Vartanian, and I am new to the Serra CDJR Lake Orion family, but I joined the auto world 20 years ago, establishing great working relationships and exceptional automobile knowledge. Throughout the years, I have been able to help families into the vehicles of their dreams without any pressure. Interacting with customers is a natural feeling for me, and it sealed my love for the sales department and working with great team members. As a General Sales Manager, our team can rely on me for excellent training, assistance, and advice, doing all I can to help them build their clientele while learning more to exceed and grow within the auto field. My passion is to meet the expectations of my customers and teammates. I am not only patient, but I am also energetic, understanding, and customer-driven. Everyone would say I am known for bringing clarity and simplification into complex situations. I do all I can to ensure guests understand every aspect of their buying process so they are confident when making one of the most significant purchases of their lives. I enjoy woodworking, carpentry, playing my drums, attending concerts, and working on my lawn in my free time. My wife, Amanda, and I are high school sweethearts who love taking vacations and building more memories. Some places I have traveled to throughout the years are St. Lucia, St. Maarten, Jamaica, Puerto Rico, Nassau, and Germany. My wife and I both have a love for animals as well and look for any cause to support, which includes donating to the Michigan Humane Society and the ASPCA. Please stop by and allow our team to exceed your expectations. I am proud to say I work for an organization that empowers employees to do the right thing. Our culture is our strength! ### Justin McCormick - Profile: [https://serrachryslerdodgejeepramlakeorion.adviserly.com/justin-mccormick](https://serrachryslerdodgejeepramlakeorion.adviserly.com/justin-mccormick) - Department: Plus (Management) - Title: Rental Fleet Manager - Call: 248-326-1205 I'm the Rental Fleet Manager, and I enjoy the challenge of keeping our rental vehicles available and in good shape. It's a busy job, but I find it rewarding. I handle everything from managing inventory and maintenance schedules to ensuring customers have a smooth rental experience. I work at Serra CDJR Lake Orion, and I take pride in the service we provide. ### Karlee Webb - Profile: [https://serrachryslerdodgejeepramlakeorion.adviserly.com/karlee-webb](https://serrachryslerdodgejeepramlakeorion.adviserly.com/karlee-webb) - Department: Plus (Business Development Center) - Title: Concierge Team Hi, I'm Karlee Webb, a BDC Associate at Serra CDJR Lake Orion. I'm from Macomb and graduated from L'Anse Creuse High School and attended Macomb community college. I've been in this role for less than a year, but I've quickly learned the ropes of both sales and service, and I'm proud of the reputation I've built as someone people can rely on – both professionally and personally. I'm a very personable and outgoing person; I love making customers laugh and building rapport. My daughter is amazing; she's incredibly smart and such a ball of fun. Outside of work, I enjoy playing volleyball and basketball, and I'm a huge football fan. I love talking about sports and family – feel free to chat with me about either while booking an appointment at the BEST dealer around! :) ### Kim Thiede - Profile: [https://serrachryslerdodgejeepramlakeorion.adviserly.com/kim-thiede](https://serrachryslerdodgejeepramlakeorion.adviserly.com/kim-thiede) - Department: Plus (Serra Collision Center) - Title: Bodyshop Office Manager As the dedicated Bodyshop Office Manager at Serra CDJR Lake Orion for the past nine years, I've built a stellar reputation for exceeding expectations and fostering exceptional relationships. My unwavering commitment to customer satisfaction drives me to go above and beyond, ensuring their happiness. I strive to create a positive experience for our clients, especially during the challenging time following a collision. With a genuine smile and open heart, I welcome customers and help them navigate the repair process seamlessly. My ability to connect with individuals and empathize with their needs has garnered me the respect and trust of insurers, coworkers, and clients alike. Outside of work, I am a devoted family woman, cherishing my two children and four adored grandchildren. As a Lake Orion native, I am an avid Lions football fan and enjoy the vibrant community spirit. In my spare time, I escape into the great outdoors, finding solace in kayaking, hiking, and tending to my garden. My passion for nature extends to my work, where I strive to create a welcoming and comfortable environment for our customers. I am confident that my exceptional communication skills, problem-solving abilities, and dedication to excellence will continue to drive success within the Bodyshop team. ### Kyle Ackerman - Profile: [https://serrachryslerdodgejeepramlakeorion.adviserly.com/kyle-ackerman](https://serrachryslerdodgejeepramlakeorion.adviserly.com/kyle-ackerman) - Department: Plus (Serra Collision Center) - Title: Body Shop Estimator - Call: 2482766653 I'm a Body Shop Estimator with ten years under my belt, originally from Macomb. I thrive on connecting with people and am known for my friendly customer service. I communicate clearly and try to make the whole process as easy as possible for everyone. I'm happily married, celebrating our sixth anniversary this year. We've got two kids – great eaters but terrible sleepers. But I love them to pieces! While family takes up the majority of my time outside of work, I also try to squeeze in board game nights with friends whenever I can. I haven't worked here for very long but excited to bring my skills to this position and help our customers get back into their vehicles in a timely fashion. ### Logan Stiles - Profile: [https://serrachryslerdodgejeepramlakeorion.adviserly.com/logan-stiles](https://serrachryslerdodgejeepramlakeorion.adviserly.com/logan-stiles) - Department: Plus (Management) - Title: Assistant Parts Manager - Call: 2483932222 As Assistant Parts Manager, I’ve built a solid reputation for being dependable and solving problems. I've been a Stellantis Certified Parts Professional for 15 years and have been in the automotive industry for 29. Currently working at Serra CDJR Lake Orion, my job is to ensure customers get their vehicles back quickly by coordinating with other departments and getting parts expedited. I'm straightforward and able to help resolve issues. Outside of work, I'm married to Chelsea, and we have a dog. I enjoy an active lifestyle, playing softball, riding bikes, disc golfing, hiking, and scuba diving. Traveling is a big passion of mine; I've been to such places as Ecuador, Peru, Iceland, Belize, and Amsterdam, with national parks always on the list. I'm also up for a good conversation about movies, TV, sports, and pop culture. I'm an Oxford High School grad. ### Matthew MacEachern - Profile: [https://serrachryslerdodgejeepramlakeorion.adviserly.com/matthew-maceachern](https://serrachryslerdodgejeepramlakeorion.adviserly.com/matthew-maceachern) - Department: Plus (Management) - Title: Used Vehicle Manager Welcome to Serra Lake Orion! I am new to the Serra Family, but I have been in the Automotive industry for over 15 years. I am dedicated to what I do and I’m excited to help you and your family find the perfect car for your needs. Come stop in and say hi, we can’t wait to see you! ### Max Kage - Profile: [https://serrachryslerdodgejeepramlakeorion.adviserly.com/max-kage](https://serrachryslerdodgejeepramlakeorion.adviserly.com/max-kage) - Department: Plus (Serra Collision Center) - Title: Body Shop Parts Advisor Please submit your revision request and we will take care of it! I’m originally from Dryden, MI, and I went to Oakland Community College. This super fan is always either watching or playing golf. Basketball is another interest of mine when I have free time. However, running and weightlifting are my favorite hobbies at the moment. The opportunity to work with my idol, Dennis, is the most rewarding aspect of my job. I’m excited to learn from him and use it to expand my knowledge and advance my career, which began here at Serra CDJR Lake Orion in May 2017. I also look forward to learning more to ensure my customers have the best service experiences possible! ### Meghan Travis - Profile: [https://serrachryslerdodgejeepramlakeorion.adviserly.com/meghan-ledford](https://serrachryslerdodgejeepramlakeorion.adviserly.com/meghan-ledford) - Department: Plus (Serra Collision Center) - Title: Claims Handler As a seasoned Claims Handler with over a decade of experience, I am adept at resolving complex claims with meticulous attention to detail. My journey began in the automotive industry, where I honed my skills at Serra CDJR Lake Orion. With a strong foundation in claims processing and customer service, I have excelled in various roles throughout my tenure. I am highly proficient in handling claims for all lines of insurance, including auto, property, and casualty. My meticulous nature and relentless pursuit of customer satisfaction have consistently earned me accolades and recognition. Educationally, I hold a degree from the University of Michigan - Flint and have actively participated in industry training and certification programs to stay abreast of evolving best practices. My passion for delivering exceptional claims experiences and my commitment to excellence make me an invaluable asset to any organization seeking to provide superior customer service. ### Michael MacEachern - Profile: [https://serrachryslerdodgejeepramlakeorion.adviserly.com/michael-maceachern](https://serrachryslerdodgejeepramlakeorion.adviserly.com/michael-maceachern) - Department: Plus (Management) - Title: Finance Director Welcome to Serra CDJR Lake Orion, where we provide exceptional customer service, quality products, and the best financial assistance you could ask for! As a finance director, I develop financial strategies for our organization with confidence and hard work, aiming for success. Before moving into this position, I worked in various roles, learning more and taking all those skills up the automotive ladder. Regardless of the department or position, providing an exceptional customer experience is what I love most. There is no better feeling than watching customers drive away in their new vehicles, knowing that our sales and finance teams helped and did a fantastic job! ### Mike Cox - Profile: [https://serrachryslerdodgejeepramlakeorion.adviserly.com/mike-cox](https://serrachryslerdodgejeepramlakeorion.adviserly.com/mike-cox) - Department: Plus (Parts) - Title: Parts Advisor Hi there! I’m Mike Cox, a parts advisor with eight years of automotive experience (2016). I grew up in Dryden, MI, and love spending my free time with family and friends. I am also a huge fan of the Lions, Tigers, and Red Wings when it comes to sports. ### Mike Force - Profile: [https://serrachryslerdodgejeepramlakeorion.adviserly.com/mike-force](https://serrachryslerdodgejeepramlakeorion.adviserly.com/mike-force) - Department: Plus (Business Development Center) - Title: Concierge Team - Call: 2483932222 ### Ron MacEachern - Profile: [https://serrachryslerdodgejeepramlakeorion.adviserly.com/ron-maceachern](https://serrachryslerdodgejeepramlakeorion.adviserly.com/ron-maceachern) - Department: Plus (Management) - Title: Owner / Operator Welcome! As our dealership's Dealer Partner, I'd like to personally welcome you to our establishment! I'm so proud to lead a team of dedicated professionals working hard to ensure you have a great experience with us. I’ve been in the automotive business for over 40 years, having started and operated the biggest Saturn dealership in the world. Today, I am passionate about mentoring others to create high-performance teams. I take customer satisfaction very seriously and promote a “can do” attitude around here. Originally from Bloomfield Hills, MI, I graduated from Brother Rice High School and Northwood University. I have four children and two grandchildren. I give back to the community through Making Strides, Gleaners, and now the Lake Orion Lions Club. In my free time, I play hockey, golf, and pickleball. I also like following sports and rooting for the Detroit Red Wings. ### Sarah Force - Profile: [https://serrachryslerdodgejeepramlakeorion.adviserly.com/sarah-force](https://serrachryslerdodgejeepramlakeorion.adviserly.com/sarah-force) - Department: Plus (Business Development Center) - Title: BDC Manager Hey, I’m Sarah Force, the Internet Sales and Business Development Manager at Serra CDJR Lake Orion, but really, I’m your behind-the-scenes problem-solver with a knack for making things click. Customer service is my jam—I’m here to turn your headaches into high-fives, whether it’s sorting out a question or smoothing over a bump in the road. I’ve been rocking the digital hustle for years, cooking up bold, out-of-the-box ways to keep you happy while helping this dealership grow. Think of me as your friendly guide, minus the cheesy roadmap— I’m all about real solutions with a creative twist. When I’m not juggling emails or brainstorming big ideas, you might find me in my garden growing all of the hottest hot peppers! Need help? I’ve got your back—let’s make it happen! ### Simon Peter - Profile: [https://serrachryslerdodgejeepramlakeorion.adviserly.com/simon-peter](https://serrachryslerdodgejeepramlakeorion.adviserly.com/simon-peter) - Department: Plus (Management) - Title: Sales Manager As a Sales Manager at Serra CDJR Lake Orion, I strive to be a pillar of honesty and integrity in every transaction. My unwavering commitment to ethical practices has earned me the respect of colleagues and customers alike. Hailing from Sterling Heights, I am a devoted family man with an incredible wife, Saira, and three beautiful daughters Ariana, Arlene and Azaleah. Our bond is the cornerstone of my life. Fluently proficient in English, Urdu, Hindi, and Punjabi, I am passionate about bridging language barriers and ensuring clear communication. My customer-centric approach drives me to find the best solutions, tailored to each individual's needs. Beyond the office, I am an avid sports enthusiast and enjoy discussing the latest games. I also love exploring new destinations and immersing myself in different cultures. I believe that integrity is the foundation of success, both personally and professionally. My unwavering values guide me in every interaction, ensuring that my customers and colleagues trust me implicitly. I am honored to serve the Sterling Heights community and contribute to the success of Serra CDJR Lake Orion. ### Tony Fakhoury - Profile: [https://serrachryslerdodgejeepramlakeorion.adviserly.com/tony-fakhoury](https://serrachryslerdodgejeepramlakeorion.adviserly.com/tony-fakhoury) - Department: Plus (Management) - Title: Sales Manager As a Sales Manager at Serra CDJR Lake Orion, I’m proud to bring more than 12 years of automotive industry experience to my role, along with a strong commitment to delivering an exceptional customer experience. Throughout my career, I’ve built my approach around honesty, professionalism, and a genuine dedication to helping both customers and team members. I take pride in creating a transparent, supportive environment and work hard to ensure every interaction reflects the level of service Serra CDJR Lake Orion is known for. My leadership style is rooted in integrity, attention to detail, and a strong work ethic. I’m passionate about building lasting relationships, supporting my team, and helping customers feel confident and comfortable throughout their dealership experience. My background in the automotive industry has given me a well-rounded perspective that allows me to contribute to both customer satisfaction and team success. Outside of work, I’m a proud husband and father of two. Family is incredibly important to me, and I truly value the time we spend together. When I’m away from the dealership, I enjoy being outdoors and making the most of my free time in nature, whether that means hiking, biking, or simply relaxing with my loved ones. ### Tyler Grant - Profile: [https://serrachryslerdodgejeepramlakeorion.adviserly.com/tyler-grant](https://serrachryslerdodgejeepramlakeorion.adviserly.com/tyler-grant) - Department: Plus (Service) - Title: Service Advisor Hello! I'm a Service Advisor at Serra CDJR Lake Orion with a passion for helping people. I've been in the industry for 12 years and during that time, I've built a strong reputation for my dedication to customer satisfaction. Outside of work, I enjoy spending time with my wonderful wife and our adorable dogs. When I'm not cheering on my favorite sports teams, you can find me on the golf course or out fishing on the lake. My character qualities include honesty, integrity, and a strong work ethic. I believe that every customer deserves to be treated with respect and compassion, and I strive to go above and beyond to meet their needs. I'm always happy to answer any questions you may have about your vehicle, and I'll work hard to find a solution that fits your budget and schedule. Thank you for choosing Serra CDJR Lake Orion! I look forward to working with you.